Getting an error when trying to log into CIAPI. My credentials are invalid?

[justin nelson 15]

I’m currently running to issues logging in to the API. I’m using the following URL:

http://ciapipreprod.cityindextest9.co.uk/TradingApi/session?

And the following POST entity data:

{"UserName":"DM904310","Password":"password"}

The response I’m getting is:

{"ErrorCode":4010,"ErrorMessage":"The credentials used to authenticate are invalid.  Either the username, password or both are incorrect."}

Is there a way I can test these credentials somewhere separate from my code so I can make sure that the problem isn’t in my code?

[timothy 0]

The error messsage is accurate here; it doesn’t look like that account exists. The test environment gets refreshed from time to time so you might need to apply for a new account.

[justin nelson 15]

The error messsage is accurate here; it doesn’t look like that account exists. The test environment gets refreshed from time to time so you might need to apply for a new account.

Ok, thanks. I’m getting an error requesting credentials. http://faq.labs.cityindex.com/questions/error-requesting-new-credentials

[justin nelson 15]

The error messsage is accurate here; it doesn’t look like that account exists. The test environment gets refreshed from time to time so you might need to apply for a new account.

Do you have any control over issuing new credentials? I am still able to obtain new ones.