Jump to content
Sign in to follow this  
Keller

No markets returned on live account

Recommended Posts

https://ciapi.cityindex.com/tradingapi/market/search

Using market search, I am able to get a list of markets using my demo account but when I switch to live account, I get a response with 200 OK and an empty list.  At first I thought that maybe my live account wasn't activated for API trading but I am able to log into the API using my live account and make calls to other services.  Could there be an issue with my live account not set up correctly?  Thanks.

 

Share this post


Link to post

Hi Keller,

Let's try 2 things to investigate.

1) Please login with your Live account using our browser based Web Trader platform and perform the same search you are doing with the API. DOes this return any results? Since all our trading platforms use the API, we can attempt to eliminate whether this is an account/API problem with this step.

In the meantime:

2) Please send me the header/body of the Search request call you are making for with your Live and Demo accounts. I can check the syntax/formatting to make sure that everything is correct to see if the problem is in the search call.

Many thanks, PM 

Share this post


Link to post

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
Sign in to follow this  
×